Privacy Policy
This privacy policy outlines how Pub Casino collects, uses, stores, and protects your personal information when you access and use our online gaming platform. We are committed to safeguarding your privacy and ensuring transparency regarding data handling practices. This document applies to all users accessing Pub Casino services within United Kingdom jurisdiction.
Information Collection and Usage
Pub Casino collects various types of information to provide, maintain, and improve our gaming services. Personal data is gathered during account registration, including your full name, email address, date of birth, postal address, and telephone number. Financial information such as payment card details and transaction history is collected to process deposits and withdrawals securely. We also gather technical data automatically, including IP addresses, browser type, device identifiers, operating system information, and gameplay patterns. Cookies and similar tracking technologies monitor your interactions with our platform to enhance user experience and prevent fraudulent activities. All information collected serves specific purposes: verifying your identity and age, processing financial transactions, complying with legal and regulatory obligations, detecting and preventing fraud, improving our services, and communicating important updates regarding your account.
Data Storage and Security
Your personal information is stored on secure servers located within the European Economic Area, with appropriate technical and organisational measures implemented to protect against unauthorised access, alteration, disclosure, or destruction. Pub Casino employs industry-standard encryption protocols, including SSL/TLS technology, to safeguard data transmission between your device and our servers. Access to personal data is restricted to authorised personnel who require such information to perform their duties. We retain your information for as long as your account remains active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of active account plus 7 years | Regulatory compliance |
| Transaction Records | 7 years from transaction date | Financial auditing and legal requirements |
| Gaming History | 7 years from last activity | Responsible gambling monitoring |
| Marketing Preferences | Until consent withdrawn | Communication purposes |
| Technical Logs | 12 months | Security and fraud prevention |
Third-Party Sharing and Disclosure
Pub Casino does not sell your personal information to third parties. However, we may share data with selected service providers who assist in operating our platform, including payment processors, identity verification services, customer support platforms, and marketing agencies. These third parties are contractually obligated to maintain confidentiality and use your information solely for specified purposes. We may disclose personal data when required by law, in response to valid legal processes such as court orders or regulatory requests, or to protect the rights, property, and safety of Pub Casino, our users, or others. In the event of a business transfer, merger, or acquisition, your information may be transferred to the successor entity, with notification provided regarding any changes to this privacy policy. Gaming regulators and licensing authorities may receive certain data as part of our compliance obligations under gambling legislation applicable in United Kingdom.
Your Rights and Control
Under applicable data protection legislation, including the UK General Data Protection Regulation, you possess several rights regarding your personal information. You may request access to the personal data we hold about you, receiving a copy in a structured, commonly used format. The right to rectification allows you to correct inaccurate or incomplete information in your account. You can request erasure of your personal data under certain circumstances, though this may result in account closure and may be subject to our legal retention obligations. The right to restriction enables you to limit how we process your data in specific situations. You may object to processing based on legitimate interests, including for direct marketing purposes. Data portability rights permit you to receive your information in a machine-readable format for transfer to another service provider. To exercise these rights, contact our data protection officer through the designated channels provided on the Pub Casino website. We will respond to requests within one month, though complex requests may require additional time with appropriate notification.
Cookies and Tracking Technologies
Pub Casino utilises cookies and similar technologies to enhance platform functionality and user experience. Essential cookies are necessary for basic operations, including account authentication, security features, and session management. Performance cookies collect anonymous data about how visitors use our site, helping us identify areas for improvement. Functionality cookies remember your preferences and settings to provide personalised features. Targeting cookies may be used to deliver relevant promotional content based on your interests, though you maintain control over these preferences. You can manage cookie settings through your browser controls, though disabling certain cookies may limit platform functionality. Our use of tracking technologies complies with applicable privacy legislation and industry standards for casino privacy policy implementation.
| Cookie Category | Duration | Purpose | User Control |
|---|---|---|---|
| Essential | Session to 12 months | Account security and functionality | Cannot be disabled |
| Performance | 12 months | Analytics and service improvement | Can be disabled |
| Functionality | 12 months | User preferences and customisation | Can be disabled |
| Targeting | 12 months | Personalised marketing | Can be disabled |
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through email notification or prominent notices on the Pub Casino platform. Continued use of our services following policy modifications constitutes acceptance of the revised terms.